Privacy Policy

Introduction and Scope

qeronaviltash ("we," "us," or "our") operates qeronaviltash.com and provides financial management services specifically designed for small businesses across Canada. This comprehensive privacy policy explains how we collect, use, store, and protect your personal information when you interact with our platform, services, and educational resources.

We understand that managing your business finances requires trust, and protecting your personal data is fundamental to that relationship. This policy applies to all users of our services, whether you're browsing our educational content, participating in our learning programs, or using our business management tools.

Information We Collect

Personal Information You Provide

When you register for an account, enroll in our educational programs, or contact us for support, we collect information that you voluntarily provide:

• Full name and professional title
• Email address and phone number
• Business name, address, and industry type
• Payment information for our services
• Educational background and professional experience when relevant

Automatically Collected Information

Our systems automatically collect certain technical information to improve your experience and ensure platform security:

Data Type	Purpose	Retention Period
IP addresses and device information	Security monitoring and fraud prevention	90 days
Browser type and operating system	Platform optimization and compatibility	12 months
Usage patterns and session data	Service improvement and analytics	24 months

How We Use Your Information

We use your personal information for specific, legitimate business purposes that directly benefit your experience with our services. Here's exactly how your data helps us serve you better:

• Account management and user authentication
• Delivery of educational content and learning program materials
• Processing payments and managing subscriptions
• Customer support and technical assistance
• Security monitoring and fraud prevention
• Platform improvements based on usage analytics

Information Sharing and Disclosure

We maintain strict controls over how your information is shared. We never sell your personal data to third parties, and we only share information in specific circumstances that directly support our service delivery or legal obligations.

Authorized Third-Party Services

We work with carefully selected service providers who help us operate our platform effectively. These partners include payment processors, email service providers, and cloud hosting services. All third-party partners are bound by strict confidentiality agreements and data protection standards.

When we share data with these providers, we limit the information to what's absolutely necessary for them to perform their specific functions. For example, our payment processor only receives the transaction details needed to process your subscription, not your full account profile or learning history.

Data Security and Protection

Protecting your information is a continuous priority that involves multiple layers of security measures. We implement industry-standard encryption, secure data storage, and regular security audits to safeguard your personal data.

Our security measures include regular penetration testing, employee security training, and compliance with Canadian privacy legislation including PIPEDA (Personal Information Protection and Electronic Documents Act). We also maintain cyber liability insurance to protect against potential data security incidents.

Your Privacy Rights and Choices

As a Canadian resident using our services, you have specific rights regarding your personal information. We've designed straightforward processes for you to exercise these rights and maintain control over your data.

Access and Correction Rights

You can request a complete copy of the personal information we hold about you, including how we've used it and who we've shared it with. You also have the right to correct any inaccurate information in your profile or account settings.

Data Deletion and Account Closure

If you decide to close your account, we'll delete your personal information within 30 days of your request. However, we may retain certain data for longer periods when required by law or for legitimate business purposes, such as resolving disputes or preventing fraud.

Data Retention Policies

We keep your information only as long as necessary to provide our services or meet legal requirements. Different types of data have different retention schedules based on their purpose and legal requirements.

• Account information: Retained while your account is active, plus 12 months
• Educational progress data: Retained for 3 years to support continued learning
• Payment records: Retained for 7 years per Canadian tax regulations
• Support communications: Retained for 2 years for service improvement

International Data Transfers

While we primarily store data within Canada, some of our service providers may process information in other countries. When this occurs, we ensure that appropriate safeguards are in place to protect your information according to Canadian privacy standards.

Any international transfers are governed by data processing agreements that require our partners to maintain the same level of protection that your information would receive in Canada. We regularly audit these arrangements to ensure ongoing compliance.

Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your browsing experience and analyze how our platform is used. Most of these are essential for basic website functionality, while others help us understand user preferences and improve our services.

You can control cookie settings through your browser preferences, though disabling certain cookies may affect some platform features. We don't use cookies for targeted advertising or share cookie data with advertising networks.

Changes to This Privacy Policy

We review and update this privacy policy regularly to reflect changes in our services, technology, or legal requirements. When we make significant changes, we'll notify active users via email and post the updated policy on our website with a clear effective date.

Minor updates, such as clarifications or contact information changes, may be made without individual notification. We encourage you to review this policy periodically, especially before providing new personal information or using new features.